Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to analyse information and data
communication skills to:
articulate information, advice and instructions
question and listen in order to understand and resolve issues raised
interpersonal skills to establish rapport and build relationships with stakeholders
literacy skills to prepare and compile detailed statements and reports
numeracy skills to analyse, record and store data according to organisational requirements
planning and organising skills to manage own tasks within required timeframes
selfmanagement skills to:
comply with policies and procedures
seek learning and development opportunities.
Required knowledge
information types and their sources
procedures and security measures for accessing, storing, retrieving and sharing data from databases
rights of individuals in relation to the conduct of interviews and compilation of statements
statutory, regulatory and legislative requirements relating to surveying stakeholders
use of evidence and contact recording technology.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information sourcesmay include: | colleagues community groups community leaders crime, accident and incident scenes customers general public individuals information databases local government local media schools specific target groups – in the case of opinion polls and surveys. |
Informationmay include: | addressing public order and general community issues assisting in an investigation details of an incident or medical emergency locating a specific person location of witnesses opinion poll or customer survey progressing and supporting court hearings or matters. |
Recording forms and reportsmay include: | handwritten and electronic pro formas and reporting styles use of organisation’s enterprise information system. |
Organisational requirementsmay include: | accurate complete concise in the correct format legible understandable. |
Comprehensive statementsmay include: | all details required by the organisation all information required for the investigation or research task records in a format that comply with the legal requirements for statements; where appropriate and legal, statements may also be recorded in forms other than written, such as audiotape or audiovisual (video) tape. |
Recording equipmentmay be modified for use by people with a disability and may include: | audiotape recorders authorisation, storage and filing of original and duplicates of tapes and film basic fingerprinting equipment video cameras and recording equipment. |
Recordsmust be: | authorised, stored and assessed in line with organisational procedures clear, audible and presentable. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist